Such a total waste of time and money!! I canceled online successfully but I didn't get a notice or anything saying I'm getting a refund. There was also a pool/foam party at the resort on my birthday (so much fun!!!). Contact Us | CheapCaribbean No live person on this number ever. It ruined my planned vacation and my kid's illusions. I have not worked outside of my home since March 2020 because of my high risk status. Many different resorts, many did destinations. Trust me we've looked all around. I'm calling them con artists because the representatives just tell you what you want to hear before you purchasewhether it's the truth or not. Please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact info if you are still in need of assistance! Ive already wrote one review and hers my second. If I could give negative 5 stars I would!! I called back yesterday and learned that a travel voucher is not so bad after all. Hi Cynthia, we're sorry to hear that you're not happy with our military discount. I recommend to all my friends this website. Our trip went off without a hitch--All of our flight, hotel and transfer vouchers worked perfectly. I have used this company in the passed and had been satisfied however it is clear that they have overextended themselves during the travel disruptions of covid and have turned to unethical/illegal practices to retain funds. Facebook; Twitter; Instagram; Pinterest; Airlines and hotel refunded them but they refused to give refunds, only travel credit for future trip. They have zero knowledge of their services and you have to wait online for hours. CheapCaribbean Reviews | Read Customer Service Reviews of www People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks! They charged our credit card without booking the hotel reservations. We also provide in-depth content on hotel properties and destinations, travel tips, as well as reviews from real, live beach lovers. Vacation planning assistance is available every day from 9AM to 12AM EST. I checked the next day and it was not. You will not get an honest answer and they try to scam you out of money. US. This was the first and last time I will ever use cheap caribbean. I've booked a couple times with cheap caribbean and always had a great experience. The airline will not switch my flight as it was purchased using third party services. I've emailed them and sent them a comment through their website and I've heard nothing. Thanks Becky! Want to save on your next vacay? We have spent multiple hours and phone calls trying to rebook this trip and not lose money and its been impossible. When the whole nation is being effected by the virus this company only cares about how to hold peoples money in their pocket. They cancel trip understandably but refuse to provide refund credit or even address what is going on. All rights reserved. Thank you! Thanks! When I tried to use the insurance all I got from their operators was lies and misinformation. I was extremely hesitant to book with cheapcaribbean. The bill actually went UP 1000! For the fact they're holding up the money, I could be using.I call them, they say they're refunding in 14 days, 2 days, then 60 days. !I booked my trip, no details from the hotel, just the fly. If you have a group of 5 or more rooms, please visit our Group Travel page. Anyway, Tommy always goes above and beyond and I would highly recommend Cheap Caribbean and Tommy for all of your vacation needs. . CheapCarribean is unwilling to refund even though this pandemic is considered an Act of God. I booked a trip for me and my partner to Jamaica in July for my birthday. Please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact info if you are still in need of assistance, and we'll get you set up with an agent. If you are a member of the media and would like more information about CheapCaribbean or would like to request an interview, please contactAlexis Chernoff, Media Relations at mediarequests@cheapcaribbean.com. Upon checking in we discovered that the "ALL Inclusive" price did not include any bag; not even carry on! They are saying; they can't give me my money back and they will hold on and we can rebook later. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. #truebeachlover #saynotocheapcaribbeandotcom. Currently, your credit is tied to you reservation number from the cancelled trip. Find Your Reservation | CheapCaribbean Planned and booked a vacation last November to Cancun for this October. It ruined our vacation because the whole point of our vacation is to have a beautiful Caribbean vacation. When one of my party could not go, I tried to recover the cost of her trip and they told me I could not because nobody canceled her spot on the trip. They are also refusing to refund that family member's fare even though the trip is 1 month away. DO NOT EVER book with them. Discussed with everything! If you booked on the CheapCaribbean.com website or through the CheapCaribbean.com reservations call center, contact CheapCaribbean.com directly. No contact information on email, only choice was to reply and accept the new resort change.We have been to the newly assigned resort and it doesn't compare to the one we chose. Due to covid-19 CheapCaribbean ended up having to cancel the flights. I am not a paid for my review. They claim it is the airline that changes it so when you book you have no real assurance that your flight times are real and they have the right to change them as they please. They claim to honor Military but they dont they want you mandatory have 5 nights then they give your barely 5 % discount. When you're ready to bounce to the beach, you can reach them at 1-800-915-3162. We booked our trip to a family wedding for two couples. When i changed the date to get a better flight they charged me more money even though it wasn't our fault. Book your next vacation with CheapCaribbean.com to the Caribbean, Mexico, Bahamas or Central America. Im not even confident that this is a legitimate booking! I was never able to get proper help as the issue kept going to different agents who would never read the initial context. About Cheap Caribbean | All Inclusive Resorts | CheapCaribbean Hi Lorraine, we're sorry that you're unhappy with your experience with CheapCaribbean. I called to anticipate one day; I paid the difference. And if you must book through this terrible company, add the travel protection plus or your are completely screwed and your booking is useless. They have charged us a $200 penalty for canceling along with $300 cancelation fee from the hotel and won't give us our remaining credit. We dont know if the problem is even being worked on. We are out close to $400 and will never do business with CheapCaribbean ever again. i will never use this company to book a trip again. Never again. Hi Kelly, we are so sorry to hear this. On my first morning there, they called me to check to see how I was doing. Hi Rachael, we're sorry to hear this! Yourresponse below is pathetic. Terrible, awful, worst experience ever. No help, customer service, or compassion.I used Cheap Carribean several times in the past, NEVER, NEVER AGAIN. Your staff are more helpful and curtious than any I've ever dealt with in the travel industry! Was notified by email this week that the resort we chose will be closed for renovations. I spent the next few days trying to extend our stay but no luck; they were like No credit, no small refund, no extended stay, nothing! Cheap Caribbean is the worst people to do business with. One of the six travelers can not make it due to circumstances out of their control and when we called to cancel just that person it's been a very bad experience. Called waited on phone for hours to be disconnected with NO help. It worked and we are good to go with restaurant reservations and pre booked into our resort. Hi Katrina, this has been passed along to our agent team so they can further assist you. Have contacted them. We had to cancel and re-book our trip due to COVID and continuously got the runaround from them. Gain trust and grow your business with customer reviews. CheapCaribbean i feel that is a major feature when trying to book. Hi, we apologize for any and all inconveniences you experienced. Been disconnected 3 times after being on hold for 2 hours each time. I would highly recommend and it's cheaper than a travel agent. Thanks! Everything went wrong on way home fr trip. Cheap Caribbean always does me and family great. I love cheap Caribbean. They said that I should have purchased cancellation insurance and that I have no recourse and simply lost my 2500.00 dollars. Hi Kaelyn! We had a medical emergency and received NO HELP from the in travel Cheap Caribbean number even though they claim they are supposed to assiat with getting help. You can call us at 800-915-2322. I just booked a trip to the Bahamas from New York I decided to cancel it 2 Days Later and they only gave me $500 credit towards my next vacation. They finally did a partial refund but told us we would have to contact TripMate for the insurance portion. You can book on other sites. AVOID CHEAP Caribbean! I booked a trip yesterday with Carol, and she is a rock star. Another hour long phone call finally got the problem resolved. No help what so ever. STAY AWAY. Called customer service and was on the phone for over 2 hours while being transferred 3 times.They changed the reservation and were absolutely no help to us. Flight and an all inclusive hotel. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They again told me I had a credit, when I tried to use it they gave me a lower amount of credit even though I have TWO emails from them telling me the correct amount of the credit. We have booked with them 8 or 9 times, never had an issue, payment options are great. People arent going to book another trip if you dont get good customer service!!! For the past 2 years it's been extremely difficult to reach them by phone. I'm stuck paying a credit card bill totaling $4,342.28. Hi Don, we're sorry to hear this! I had an issue booking restaurants in advance for our upcoming trip to Mexico. I'm 73 yrs. You pick seats together and pay for upgrades then you dont get them and they wont refund you for the flight upgrades you pay for. I thought CC was badyou should check out the reviews of Trip Mate, AWFUL. You can also add a community to your Help Center if you have Zendesk Gather. Here are 8 tips for writing great reviews. The resort app said they could not find my room reservation. For help with your current reservation, contact us Monday-Sunday from 9AM to 9PM EST. Since the destination is an island that's the only way we could get there. The WORST EVERRRRR. 9400 dollar vacation plus 672 for the insurance and they wanted me to pay to change even though the contract states changes are allowed with the insurance. It has now been (2) months since trying to cancel our trip. Cheap Caribbean has a rating of 2.41 stars from 201 reviews, indicating that most customers are generally dissatisfied with their purchases. I purchased travel protection from them that permits you to cancel for any reason. If you would like to speak with one of our agents regarding your issues with your existing reservation, please send us an email at socialteam@cheapcaribbean.com so that we may assist you further! I want to go on vacation, get this over with and behind me. Called customer service and was on the phone for over 2 hours while being transferred 3 times. So far this has been a very bad experience with no way of rectifying the repeated failures of process and customer service. Between online and customer service pricing, they will change in a matter of seconds. I have been dealing with this rip off company for just under 4 months going thru AMEX. Hi Chris, oh no! We contacted the resort independently who were the ones who told us the entire reservation had been cancelled. This is no way to conduct business especially in these times, in the travel industry. Regardless of this, their representatives are not truthful when selling you a vacation package. Even changed destinations 1 time with no problems. After spending 8 hours on hold I was finally able to speak to a representative who was of no help to me. Sign up to get MORE deals, MORE insider tips on the best beaches and $100 off your first vacay (valid on 6 nights or more). The latest review, Sunset World Resorts & Vacation Experiences, customer service contact information for Cheap Caribbean. Hi Karen, we're sorry that you're unhappy with your experience with CheapCaribbean. Upon contacting CheapCaribbean to ask where our refund was (it had been over a month since canceling), I was told that the refund would be in the form of a travel credit to use within 1 year. Although a refund would have been better, plan B is workable and I appreciate the efforts made by customer service! Ive already reached out to your social team and got the same response of sorry nothing we are going to do. BEEN TWO MONTHS AND STILL WAITING FOR TRAVEL CREDITS. Don't use them! My boyfriend and I are both police officers and we booked a trip for May 3rd to Antigua. Just want to share a tip: DO NOT USE CHEAP CARIBBEAN TO BOOK A VACATION. Their pricing and options are among the best and their customer service is top notch. Oct 8, 2022. . Dont waste you money please, its super frustrating. I do not book online, I always call and talk to a representative. Thanks! Is cheapcaribbean a scam or a legit company? To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, My passenger passed away I presented a death certificate first we will make exception to give u full. This was the WORST decision I have ever made and I have made some really bad decisions, people!!!! Anyone can write a Trustpilot review. I still have not resolved my issued was not able to speak to a manager. This was not true as I was the one who canceled for her and once I sent them proof that I canceled prior to the trip, they changed their story and then asked for a doctors note. AM. Please send us an email to socialteam@cheapcaribbean.com with your reservation number and contact info if you are still in need of assistance. Customer Service is horrible. We purchased a package 6 months ago, with insurance. Its just what it is now! This company will not refund my money for my July vacation even though my resort is closed till August. Again, THANK YOU, cheapcaribbean.com!!!!!!! I have booked several times in the past with cheap caribbean and have had very good experiennces. I was on phone from 12:45pm to 7PM, waiting for someone to answer finally tried another number only to be told he cant do anything and transferred me back to the other number. They tried to lie what was in the contract and then changed their stories when I read the contract to them. I can possibly get after searching for a month They are #1 in my book. Like so many others we had to make changes to travel due to Covid last year. Will never book through them again and would recommend that nobody else does either!!!! No one is allowed out of the US and they still will not refund your money?! The worst experience ever do not book or travel with them. If I could give them a zero I would, I booked a trip with them with insurance and then my daughter passed I had to cancel. It goes against our guidelines to offer incentives for reviews. We believe that travel is life-changing, thats why we show up every day to share our passion for beach vacays. old disabled and this is how this company takes care of customers. Oh, wait, CC had just sent them a reservation - for ONE night only. Reps babies and dogs barking in background. She was patient and informative! Your experience can help others make better choices. If I could give ZERO STARS, I would. The is our 2nd and LAST time using CHEAP Caribbean. I received an email all was booked and ready. Ive sent emails and didnt receive a response so I ended up booking a new flight. Please send us an email with your booking number to socialteam@cheapcaribbean.com so we can best assist you. Hi Allen, we're sorry to hear this! Not able to get a refund due to COVID. $1,500 cheaper than what cheap Caribbean charged me. . Disgusting customer service. Use this comments board to leave complaints and reviews about Cheap Caribbean. Use a good travel agent or just plan a trip yourself. We also ensure all reviews are published without moderation. Cheap Carribean was reimbursed for the air fare. I will NEVER use this cheap-ass website again. SAVE YOURSELF!!!! Here are 8 tips for writing great reviews. What a slap in the face! Promised email correspondence never arrived and no transparency in regards to these fees. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I am very disappointed. I purchased the cheapCaribbean.com travel insurance plus. WOW Flying so many miles to a foreign county and no reservation. | Read 61-80 Reviews out of 165 They do it to make more Money on your flights. I couldn't get a hold of them from the airport. Nota big issue with my reservation.It was trying to find a decent flight with a shorter layover. Please send us an email with your booking number to socialteam@cheapcaribbean.com so we can best assist you. We exclusively use cheap caribbean, for booking trips. Hi Lynn, thank you for the information. Let them know that endangering customers is unacceptable.Edit 1: Looks like the social team is doing damage control by responding to these negative reviews. Cheap Caribbean ranks 466th among Vacation sites. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Every vacation was perfect. You can't get a hold of a person, when you do, they spend 30 mins working on your request and then they hang up on you!!!! Thank you! No refunds at all. Vacation planning assistance is available every day from 9AM to 12AM EST. Only took 7 months but my money is back. They DO NOT answer the phone while you are traveling and they DO NOT honor the call back if you are on hold for hours like the voice system claims. Horrible experience. It goes against our guidelines to offer incentives for reviews. Talk about stressful situations and this company wont work with you at all. CheapCaribbean provided me with many options and made the trip easy to book. We're so sorry to hear this. We're sorry to hear this. We would NOT have booked this vacation if we knew it would not be refunded. No credit, no small refund, no nothing. That added an extra $200 to our trip. Book now to save MORE. I would rather pay more to book with Expedia!!!! I called to anticipate one day; I paid the difference. Cheap Caribbean customer service contacts - Complaints Board I booked a trip to Curacao in February for June ofCourse it was cancelled so I rebooked the same location for July and of course that was cancelled too. Have been waiting over two weeks for answers. She has great customer service, and very passionate about her job. Rude, won't provide any information for hotel. But keep this in mind, nobody can make happy everybody, us, the people who is booking thru any apps or websites, when you do it, do your homework, also do the best out of it wherever you go, look at the bright side and enjoy the place you booked, nobody's perfect so don't expect to be perfect. We have passed along your information to our agent team and should be hearing from them soon. Most importantly you can't beat the pricing. Find your cruise destination, then book online or call us. I am so disappointed with the lack of concern for our medically documented health conditions. They handled my flight reservation, transportation to and from the airport and my hotel reservation. Hi Billy, we're sorry to hear this! I am so disappointed as I was really hoping for better! I purchased travel protection from them that permits you to cancel for any reason. Save yourself the headaches, money, travel terror and potential death outside of the US. Not sure if those two events are related and given that language I'm very skeptical I will actually get a refund but we shall see. My husband suddenly had covid symptoms and he right away went to emergency to get tested. This will be our last trip with CheapCaribbean. When we get to the airport, Cheapcaribbean did not submit the payment to Frontier. We couldve gone anywhere and they picked this hotel and the beach that was covered in seaweed. The hotel you chose will give you the Worst possible room even if you place a request when booking. My group booked a 7-day vacation To Jamaica using Cheap Caribbean. Please send an email with your booking and contact information to socialteam@cheapcaribbean.com so we can further assist. The fees for modifying or cancelling is ABSURD!!! You won't regret it! Hi Louri, this has been passed along to our agent team and someone should be reaching out soon. I'm sorry to hear that you're unhappy and we apologize for the inconvenience. We believe that travel is life-changing, thats why we show up every day to share our passion for beach vacays. Trying to contact Cheap Caribbean has a complete nightmare. Then we were told we had a hotel and airline credit SEPARATELY - so we paid additional money because the hotel was now more expensive, and when we tried to use the remaining airline credit - was told that it was actually a Cheap Caribbean credit (So should never had paid the hotel upcharge). After pain extra for nonstop flights my trip was modified into a layover and turned a 3 hour and 30 minute trip into over 8 hours and 15 minutes which I understand but what I do not understand is why I had to pay extra for nonstop flights only to have my trip changed with no refund of the price and the flight itinerary modification. Ive used them for several years and was happy with the way they took care of this situation too. I booked a trip back in MARCH3 months later, nobody is returning emails etc regarding the trip being CANCELED a week after I booked it, mind youthey didn't even alert me of the cancelation, I had to find out when I went through the airline to book my seats!!!! So Im really not sure why people have had such terrible experience. Payment and Reservation Information Accessing My Cruise Reservation Accessing My Cruise Reservation How do I access my CheapCaribbean.com reservation? I apologize for the issues you experienced while working through this process! After four calls, supposedly the problem has been kicked up to something called level 2 and we were promised that someone would get back to us in three days. I guess they don't care about repeat business. Prior to being picked up from the airport I was given tips on who to avoid at the airport (so many solicitors). I loved her recommendations and her demeanor and she explained everything clearly. I booked an all-inclusive vacation and a few hours later realized I could get a better deal if I increased my dates. I explained that I purchased the travel protection with can cancelations for any reason. Scam scam scam. On hold for 8 hours, 3 days in a row. Worst vacation experience ever! They've $1500 of my money, $700 of which I'm owed for the first booking I canceled and $800 for the vacation I'll be going on here shortly.This review is for my booking experience which is already causing me trust issues before I even embark on my vacation. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Cheap Caribbean, Cheap Caribbean has claimed their business profile, Connect with Cheap Caribbean via Facebook at, Like, share & subscribe to Cheap Caribbean on YouTube at, See Cheap Caribbean's portfolio on LinkedIn at. I have checked them daily for three months to get the best deal. Find out how we combat fake reviews. This has been passed along to our agent team and someone should be reaching out soon. We booked a 5 day all inclusive vacation that included flight. Horrible customer service she hung up on me and did allow me to talk to a manager. We spent hours upon hours trying to book a vacation with our previous credit and it has been impossible. Horrible place to do business. Frequently asked questions for CheapCaribbean.com. However, they DID NOT reimburse me. Thank you! DO NOT RISK YOUR MONEY!!! Verification can help ensure real people write reviews about real companies. Have a great day. For our trip from Dallas to Cancun, they booked us on Sun Country Airline where our departing flight was cancelled and missed the first day of our vacation. NEVER AGAIN. $2,081 total charge. Based on the website our exact same trip and flights are being offered for over a thousand dollars less. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Thanks! I rebooked the fly with Frontier directly for next day. They finally agreed, but basically called me a thief as the call was finishing. Called customer service and was on the phone for over 2 hours while being transferred 3 times. Please send us an email at socialteam@cheapcaribbean.com with your booking information so we can further assist. I emailed several times it was on hold over 3 hours on 2 different phone calls with no response. We understood the pandemic may not be over by the time we vacationed, but booked because the hotel was marked as refundable. Plan safe vacays with LESS stress and MORE beach. You can only call their *******322 number that is a call center in Mexico.
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