August 15, 2023 2:52 PM. You may transfer utility services to a new location only if you meet the following criteria: If you meet the requirements, please send an email to billing.collections@santamonica.gov with Transfer of Service on the subject line and the following in the body: Duplex, Multifamily or Commercial Properties. This policy must be reviewed annually and include all aspects of requirements noted below. utilityportal.santamonica.gov - City of Santa Monica :: My Acc - Sur.ly Santa Monica CityNet Santa Monica, California's growth is about average. Utilityportal.santamonica.gov most likely does not offer any malicious content. . A specialized software program, HdL Prime, is used to manage the City business license tax collections of approximately $30 million annually and the regulatory permitting program. Ensure antivirus mechanisms are actively running and cannot be disabled or altered by users, unless specifically authorized by management on a case-by-case basis for a limited time period. For purpose of evaluation, provide a proposed total fee outlining the proposal and identify the hourly fee schedule for all personnel to be involved in the project. Taking preventative action through tree-trimming and other inspections. Insert detailed statement/scope of work and deliverables including reporting requirements. 11. The City of Santa Monica's enterprise GIS group maintains a collection of maps, data layers, and GIS applications for public use. To start, transfer, or stop utility services (water/sewer/refuse), please see the options below. Utility billing is managed by the Billing & Collections Officein theRevenue Division. Most business license tax notices are issued in June of each year. Suppression could be on a one-time or ongoing basis. Email: info@wiseandhealthyaging.org. Data is replicated to its disaster recovery facility, providing a scheduled point in time backup of the data to ensure integrity; 62. Utilityportal.santamonica.gov provides SSL-encrypted connection. You need an account to access your projects. Los Angeles surrounds the rest of Santa Monica with Venice to the south, Pacific Palisades and Brentwood on the northern side, and West Los Angeles and Mar Vista to the east. 55. Vendor must provide full service barcoding to USPS standards and guarantee lowest presorted rates. California Water and Wastewater Arrearage Payment Program Trash collection and recycling are a core City service that residents can depend on. Oaks Initiative 10. In addition to the utility bills and delinquent notices, invoices for non-utility billing are generated through this software program. - Source:esri.com, Please direct GIS questions togis.mailbox@santamonica.gov. If you forgot you password, go to the login page and click the "Forgot your Password?" link to reset it. 15. Provide specific information about the interface and include graphics and details about the process and timing for new requests and updates to existing requests. 48. Info Updated August 13, 2023. 2. WISE & Healthy Aging, 1527 Fourth St, 2nd Floor, Santa Monica, CA 90401. Call the interactive voice response system at (844) 818-1592. This new, innovative system will enable you to participate in the electronic plan review process for our city. In addition to the utility bills and delinquent notices . In addition, provide a cost estimate for the current frequency of utility billing which is on a bi-monthly basis and the potential of processing utility bills on a monthly basis in the future. Parking Permits. Contact WISE & Healthy Agingto apply. 30. 7. PDF Public Utilities Commission Multiple bills to the same customer and mailing address should be matched and inserted, including inserts and return envelope, in one appropriate size envelope and metered first-class separately, and delivered to the USPS at the same time as all other bills are delivered. 1. Only the following Browsers are supported: Internet Explorer 11 (32-bit only), latest versions of Chrome, Edge, Firefox and Safari. Some services will require you to register for an account. Pay your water, sewer, and resource recovery & recycling bills online. The vendor should use all relevant fields of information from the bill file and perform any programming and/or calculations necessary to produce the bills. Our electronic plan review process increases efficiencies, reduces costs, and accelerates community development. Everything you need to know about water and wastewater services in Santa Monica. Your access to Santa Monicas ePlan is in consideration for your agreement to these Terms and Conditions of Use, whether or not you are a registered user. HOW TO APPLY FOR NEW SERVICE. Press Release. APPLICATION New customers need to fill out an application for water, sewer and refuse service. Project Detail - OpenGov If you are applying for service for a residential rental property or a commercial property, you must procure a business license to operate in Santa Monica. Jump to Section: FAQ In-Person Email Utility applications can be submitted in person at City Hall via the following options. and make online payments through the SilverBlaze Utility portal. Your Resource Recovery & Recycling team is committed to providing cost-effective solid waste . The City is requesting proposals from qualified firms to perform all services required to print and mail utility billing and notices, business license notices, business license certificates, and other City department program bills, letters and notices. Myesha Morrison. These services include, but are not limited to, printing, folding, sorting, inserting, sealing, validating, preparing, transporting, mailing, and the option for custom bill design. Investing in Ongoing Enhancements to Improve Water Quality at Santa Monica Beach. Enter your email to sign up for news and updates from the city. Please contact our office at (310) 458-8224, press 1. Please refer to the Billing & Collections Office FAQ. 25. Project Detail - OpenGov Utility applications can be submitted in person at City Hall via the following options. Businesses canaddressunpaid or incorrect payments without incurring the penalty if they provide the information voluntarily and before the City or any other California municipality has raised the issue or initiated an inquiry. - Utilityportal Santa Monica City of Santa Monica :: My Account Login NorthStar is your power hub for customer self service web portals supplying electrical energy to residential, commercial and indus. Terms and Conditions 7. Payments are delinquent if not paid on or before the 20thday of the following month. Notice Inviting Bids 3. 54. Visit the Water Resources website to learn How to Reduce Your Bill, which includes how to check for a leak and water saving tips. santamonica.gov - Utilities The vendor must provide the ability for the City to create intelligent ad hoc messaging based on customer type as noted in requirement 8 above, to be printed on the bills, including the ability to upload images to the message area. Easily access building operations information, services and submit service requests. We're working every day to reduce wildfire threats and improve safety throughout Southern California by: Updating our grid with fire-resistant poles and other equipment. One of our top providers for connectivity. classifies broadband as a . Additional GIS data is maintained by the County of Los Angeles. Pay and manage your bill or contact our staff for financial assistance. Santa Monica Bay Restoration; CalEPA; Search; California Extended Water and Wastewater Arrearage Payment Program. For your convenience, you may apply for low-income rates by completing the Application for Low-income Allowanceand submitting it with supporting documentation by any of the following means: Please click to access utility billing Frequently Asked Questions. How do I stop water service? The vendor will also be responsible for performing logic and printing additional information, such as, but not limited to: a. This site is designed to allow existing customers to renew their annual preferential parking permits and/or keep track of parking citations. 32. 1. To reach us by phone, call 3-1-1 within city boundaries or (866) 311-SaMo from outside of Santa Monica. By using the "Login" button below, you accept, without limitation or qualification, these Terms and Conditions of Use. If you are opting to waive the deposit, the W-9 form will not be required (. Blog Post. Yes, you can enroll in automatic payments by registering onlineat utilityportal.santamonica.gov. Only the following Browsers are supported: Internet Explorer 11 (32-bit only), latest versions of Chrome, Edge, Firefox and Safari. 57% of similarly sized cities are growing faster since 2000. For details visit, Its important to discontinue service in a timely manner as you will be responsible for the bill until we receive your request. Audit trail history is retained and in line with business requirements. GETTING STARTED||ACCEPTING A TASK||DOWNLOADING APPROVED PLANS. Our Customer Service Assistants will help answer your questions, put you in touch with the right City staff member and/or create a ticket so we can track your request to make sure it gets resolved. Utility Users Tax - Finance Department - City of Santa Monica These configuration standards apply to all applicable system components. 64. 21. Generate audit logs which are retained. Customer Portal. The NorthStar system also includes billing for CUPA, affordable housing, stormwater fee, refuse only accounts, and fire inspections. Detected 4 technologies on utilityportal.santamonica.gov, with an awesomeness score of -1/100. Feature Layer August 13, 2023. It only takes a few simple steps and you'll have the added benefits of seeing a complete history of applications, access to invoices and receipts, checking on the status of pending activities, and more. Welcome to Santa Monica, CA This system will enable residents of Santa Monica to: Research public information. City of Santa Monica - Customer Service Portal Payment Methods Go to the Payment Methods page for more detail regarding payment options. The tax on prepaid wireless services is 9%. The NorthStar system provides utility customers the ability to review their historical water consumption, opt to receive paperless bills, and make online payments through the SilverBlaze Utility portal. To become a registered user, please contact Property Management. Encryption or equivalent security techniques are used to protect transmissions of user authentication and other confidential information passed over the Internet or other public networks. We are located at 1444 4th St. in the GoSaMo Center. Install antivirus software on all systems commonly affected by malicious software (particularly personal computers and servers). The NorthStar system provides utility . Business Continuity and Disaster Recovery: Vendor maintains the following business continuity controls and safeguards: 58. Business continuity and disaster recovery program is based on generally accepted industry practices designed to reduce the effects of a significant disruption in operations; 59. Business continuity and disaster recovery programs are tested at least annually; 60. Santa Monica, California is as large as it has ever been. Vendor shall maintain procedures to ensure personnel responsible for the design development, implementation, and operation of systems maintaining sensitive data have the qualifications and resources to fulfill their responsibilities. Explore the resources and FAQs below. The following sections detail the system configuration standards for technology systems purchases and/or cloud solutions. Alumni Portal: School of Medicine; Alumni Portal: School of Veterinary Medicine; Alumni Portal: School of Arts and Sciences; Alumni Portal: School of Graduate Studies; Visitors. Apartments for Rent in Santa Monica, CA with Utilities Included You can view and download your utility invoices by registering online atutilityportal.santamonica.gov. Welcome to the City of Santa Monica Login Page! Vendor shall maintain an Information Security Policy that addresses information security for all personnel. Ph: 310-394-9871. The bill file formats include, but are not limited to, ASCII, CSV, XML, and/or PDF format. Where possible Cloud Service Providers shall utilize REST APIs . All services must be performed by the vendor at the vendors facility. Check out the most up-to-date list of fees and rates. 56. The vendor shall test the developed documents prior to going live. The statement and remittance envelope should conform to lockbox defined document standards, OCR and scanline specifications. The City must be able to track all jobs and files throughout the production process (i.e., before, during and after processing) utilizing an online portal provided by the vendor. 26. 35. The hourly rates should be fully burdened (include fringe benefits, indirect costs and profit). Almost all city-maintained GIS data is available for download on the city'sGIS Open Data Portal. Data Updated . 27. Project Detail - OpenGov 14. The interface must allow the City to include/exclude inserts and messages based on City requirements. You may request a payment extension or make payment arrangements by calling Customer Service at the Billing & Collections Office during business hours at 310-458-8224 extension 1. santamonica.gov - How to Sign Up for Utility Services The vendor must be able to provide materials to produce the preprinted and perforated paper stock that can match or exceed the quality and/or sustainability of the current paper stock and ink, and provide the same number of preprinted colors. The deposit will be invoiced on your first utility bill and is not required at the time the application is submitted. c. Credit Balance The vendor should print additional text on the statement when the balance is negative. Vendors shall maintain User Acceptance Agreement with staff to adhere to data privacy, securely handling of data/system and leverage these assets and data for business purposes only. If you cant find your bill, call Customer Service at 310-458-8224 extension 1. The vendor must maintain and archive 24 months of bill images as PDF files on the same day the bill files are received by the vendor. Please refer to theBilling & Collections Office FAQ. If you cant find your bill, call Customer Service at 310-458-8224 extension 1. The amount of tax collected in one month shall be remitted on or before the 20thday of the following month. 43. Provide logical access security measures to restrict access to information resources not deemed to be public. FAQ What is GIS? The deposit payment is returned after one year as a credit on your bill or refunded if you move before a year's time. 51. The Permit Services Center is open 8:00 a.m. - 3:00 p.m. Monday through Thursday. If you are on the CARE program with another utility company, you may qualify for a rate reduction. Enter your email to sign up for news and updates from the city. Customer addresses must be validated and updated by the vendor using CASS (USPS-certified) software. The City uses Tyler Munis to generate invoices for the Farmers Market. This is where you can find information on your trash collection schedule, recycling best practices for our green city, bulky item pick up and more. A deposit may not be required if you have had a utilities account in good standing with the City within the past twelve months. They also address known security vulnerabilities and are consistent with industry-accepted system hardening standards (PCI-DSS 2.2, HIPAA and CJIS). Compare your water usage to that in the same period a year ago by reviewing Your Water Usage History chart on your bill or online. For details visitHow to Discontinue Service. Keywords: energy, appliance, Power, home improvement, Heating https://utilityportal.santamonica.gov Safety status Safe Server location Ensure that websites have and maintain a valid certificate. Jump to Section: FAQ Online In-Person By Mail By Phone To submit a one-time payment via e-check, debit card or credit card, click here. santamonica.gov - How to Pay Your Utility Bill Ensure that all antivirus mechanisms are maintained as follows: 47. The City of Santa Monica Parking Operations offers a wide variety of parking options available for residents of Santa Monica, employees who work in Santa Monica, as well as visitors. CITY OF SANTA MONICA IS NOW ONLY ACCEPTING ELECTRONIC BID SUBMITTALS 1.1. To start, transfer, or stop utility services (water/sewer/refuse), please see the options below. GIS Open Data Portal Explore the city's collection of downloadable GIS data. Preference will be given to vendors with USPS Detached Mail Unit (DMU) designated production sites. Estimated Reads The vendor should print additional information on the return stub of a statement when the meter read type is estimated. Address updates must be reported and/or transmitted to the City on a regular basis. SaMoMAP is a online map that displays GIS layers like parcel information, zoning, land use, city services, mobility, environmental, and utilities layers. 24. This may include explanations of rates, where to call for specific information, penalty applications, or payment instructions. How do I start new water service? August 18, 2023 11:13 AM. Welcome to Santa Monica! Santa Monica GIS. If you are a new user you may register for a free Citizen Access account. Make secure online payments. 50. Provide specific details about the archive system: d. Process for viewing archived bill images, e. Process for exporting and sending archived bill images to customers. The vendor must provide the capability to suppress the printing of bills and/or envelopes for certain customers, based on City requirements. The vendor must provide information on how it is able to adapt to technological upgrades. The City of Santa Monica bills for water, sewer and refuse every two months and may bill more frequently in the future. Please contact our office at (310) 458-8224, press 1. 44. Living Wage Ordinance 11. Procedures and safeguards exist to protect against unauthorized access to systems resources . Pay your water, sewer, and resource recovery & recycling bills online. For more information on electronic plan review and submittals, please Click Here.VIDEO SERIES Family and Friends; . Sign In. However, business license certificates are issued throughout the fiscal year for new applications or renewals. Vendor must include the anticipated time required for delivery to addresses in the City of Santa Monica. Click here for more information on water and sewer rates. Vendor must disclose any subcontracted work. This provision is described in the municipal code(6.72.090). 1685 Main Street, Mail Stop 09Santa Monica, CA 90401, Treasury, PO Box 2200,Santa Monica, CA 90407, WISE & Healthy Aging,1527 Fourth St, 2nd Floor, Santa Monica, CA 90401. Special consideration will be given to vendors certified in Mail Preparation Total Quality Management. 22. For details visit How to Apply for New Service. Project Detail - procurement.opengov.com santamonica.gov - Recycling and Trash EA2021-894: Southern California Edison Santa Monica District, April 5-9, 2021 Page 6 of 10 Structure No. Santa Monica Vendor must identify and use the lowest cost postage alternative for each item mailed based on size, weight, zip code and other relevant factors. To enroll in automatic payments, follow the steps below: Register Online Explore the city's collection of downloadable GIS data. The City manually adjusts and re-prints bills for various reasons, e.g., leaks and misread meters, and therefore the City requires the ability to pull a bill from production processing. If applicable, a schedule of reimbursable expenses should be included. 46. Information on the New State Organics Recycling Law. Map Services. 1685 Main Street City Hall East Building Santa Monica, CA 90401 : Monday to Thursday: 8:30am to 5:00pm : Alternate Fridays: 8:30am to 4:30pm : 310-458-8224 extension 1 : Billing.Collections@smgov.net : www.smgov.net/utilitybilling GIS Open Data Portal City of Santa Monica GIS Data Discover free public GIS data, tools, and resources from City of Santa Monica Browse Data by Category There's a lot to see here, so feel free to peruse our data library by the following categories Transportation Planning Boundaries Environment Infrastructure City Services Community Safety 61. Ensure that antivirus programs are enabled so that they are capable of detecting, removing, and protecting against all known types of malicious software. The following envelope must be provided by the vendor as part of the bid: 18. Availability or unavailability of the flaggable/dangerous content on this website has not been fully explored by us, so you should rely on the following indicators with caution. If a requirement cannot be met, please provide an alternative approach for consideration. Bid Specification/Scope of Work 5. NOTICE Notice is hereby given that electronic proposals of Bid No.4441 shall be received to Bus Shelter Cleaning Service, per the attached terms, conditions and specifications. 37. Vendor shall ensure the use of secure measures when transferring, storing and processing data. Past due, final, and shut-off notices for delinquent payments are sent on an off-cycle basis. Structure Type Location 117 401152M Utility Pole Marina Del Rey 118 1261153E Utility Pole Santa Monica 119 1638928E Utility Pole Santa Monica 120 1464084E Utility Pole Santa Monica 121 958246E Utility Pole Santa Monica 17. The vendor should have the capability to print: a. Enable software defined security (security automated with APIs and code). Intelligent bill messages based on customer type. 31. Automated service 24 hours a day, 7 days a week. 6. You can pay by mail or electronic transfer. Utility payments can be submitted in person at City Hall via the following options. Bills must be mailed via presorted first class mail to maximize postal discounts. Trash collection and recycling are a core City service that residents can depend on. Non-Discrimination Policy 9. Project Detail - OpenGov Santa Monica City Council approved funding for our Digital Inclusion Pilot on October 27, 2015. 45. Provide procedures to ensure that the bill file transmissions are completed successfully. Santa Monica GIS Data These bills require only a single envelope and single inserts. Welcome to the Portal - smgov.net New customers must complete an application. Schedule a bulky item pick-up for things that are too large for your standard bins. Guide to Utility Bills Need help understanding your utility bill? The City of Santa Monica bills for utilities (water, sewer, and resource recovery & recycling) every two months. Notice Inviting Proposals NOTICE IS HEREBY GIVEN that the City of Santa Monica invites Consultants to complete and submit electronic proposals for the: Airport Conversion RFQ SP2641 Proposals will only be accepted through the CITY'S ONLINE VENDOR PORTAL, ProcureNow, or https://secure.procurenow.com/portal/santa-monica-ca. Santa Monica GIS Data The Spanish settled Santa Monica around 1769. Information on how to set up trash and recycling services for your commercial business. There is an exemption for low-income seniors over the age of 62 and low-income individuals with disabilities. As a result, systems that provide water services to customers have been financially impacted. Contact the Billing & Collections Unit at (310) 458-8224 ext.1. 66. 34. The City currently bills utility customers through the NorthStar v6.8 billing software system. Sign-In to the Service Portal - MRI Software How to Read Your Bill - Finance Department - City of Santa Monica The City of Santa Monica bills for water, sewer and refuse every two months and may bill more frequently in the future. The COVID-19 pandemic has made it difficult for many Californians to pay their bills due to job loss and other hardships. GIS Open Data Portal Search. Latest News. Utility Billing General Information Utility billing is managed by the Billing & Collections Office in the Revenue Division. The City is seeking a vendor to provide bill redesign, print and mail services that can accommodate a broad range of customization and process service requests from multiple billing systems. The selected contractor must at minimum have the ability to meet each of the requirements below. Schedule an appointment at the City Hall counter by clickinghere. The vendors software must be compatible with the Citys current billing software programs, including but not limited to the utilities system, NorthStar v6.8., the business license system HdL Prime, Tyler Munis and the billing systems that is used for other miscellaneous services.
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