Matthew Keys is an award-winning journalist who covers the intersection of media, journalism and technology as publisher of The Desk. He reached out to his support team again and they said they couldn't add the other promo but since the line qualified they would give me a one time credit of $500 to cover the cost of the phone. If you're actually on T-Mobile (not tnx where you're still a Sprint customer just with a T-Mobile sim), you can just swap the sim. I'll admit it, I'm not usually a fan of technical support chats. Home | TForce Logistics where is the technical support? TM says I can trade in for free. So today we celebrate the excellence that is T-Mobiles T-Force team as we mark this fun and fantastic holiday! And remember, We Wont Stop! I was able to unlock the phone only after inserting a working T-Mobile sim. Do you see the chat tab at the lower right when you go to the contact us page? I work a call-center type job from home where I need to be able to receive a call at zero notice. If you have any questions about your bill or want to dispute any Charges, please contact us by visiting www. Theyre crushing it. You may have noticed that Im all in on social. T-Mobile It is so frustrating. That's not really possible for a trash writer like me but I still try. All rights reserved. T. After numerous reports that the company was implementing layoffs, a spokesperson for T-Mobile clarified that the company was actually consolidating its T-Force operation into five hubs, and that workers will be given opportunities to stay. For information about our privacy practices, please visit our website. As of today, we have notified just about every current T-Mobile customer or primary account holder who had data such as name and current address, social security number, or government ID number compromised. She said she would e-mailme a contract to sign stating that I would be billed one time for the phone and I would be credited one time for that amount. I always spoke on the phone to someone located in the state where I live. Simply dial 611 from your T-Mobile phone or use the T-Mobile app to give us a call. Last week I added the free line in the morning and later in the evening I upgraded an existing line to the free iPhone 12 mini. WebTforce, phone reps, and in store couldn't do it. Sorry, our virus scanner detected that this file isn't safe to download. TMobile states their tforce team can help you better than customer care but that's a lie they just tell you to call customer service.you all are a rip off. They expect me to put it in writing that I will pay them but they also expect me to trust them that they will credit my account every month. CANADA 96 Disco Rd. Not only are the wait times long (which isn't a terribly big deal only because they have a "call you back system"), but the knowledge and helpfulness of the agents has gone downhill dramatically. T-Mobile Nextdoor app shows 47 lost contracts for you by Sunday. WebSo I've always used T-Force instead of calling into customer service. As far as I am aware, it's 24/7. WebThe one thing that I sorely missed during my early days was T-Force. They're largely cumbersome and difficult to deal with. WebVisit T-Mobile Support for help with phones & internet devices, plans & services, billing, and more! WebT-Mobile (1535 Broadway, Ste 0161A, New York, NY 10036) Metro by T-Mobile Samsung Recent Post by Page T-Mobile May 16 at 8:46 AM Wow, Bowen Yang and I have the WebAt long last and having gone though several T-Mobile and and T-Force customer support reps my week-long problem has been resolved. A subreddit for people to submit questions to Torontonians and about Toronto and receive constructive responses. T-Force Web1. Last year at this timeyou might rememberwe unmasked AT&T as the DeATTh Star. On Account I need a new phone.And Facebook is blocked at work. T-Force is on Twitter and Facebook. I have made a lot of bad decisions due to incompetent customer service representatives. Reddit, Inc. 2023. One of the things that I truly enjoy is that T-Mo will unlock without issue. Beginning April 23, 2023, our hours of operation for live support representatives in chat will change from 24/7 to 6 a.m. - 12 a.m. Central Time to better serve you during peak hours. T-Mobile I transferred to T-Mobile with 3 lines for $90.00 including Netflix on us (Veteran Plan). That sounded fine. This year, were marking the day in a different way by honoring T-Force (see what I did there?) Just A+ customer service. Sorry, our virus scanner detected that this file isn't safe to download. You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences. Both jobs can be as stepping stones to account executive roles which Customer Care representatives are available daily from 4 a.m. to Midnight PT, with your Team of Experts being available between the hours of 7am to 9pm local time. warning about "TForce" delivery service T-Force is T-Mobiles customer service division that works separately from the companys other support systems, such as chat box help. While thousands of T-Force employees will have until June 12th to decide which option to take. UNITED STATES 14881 Quorum Drive, Suite 700 Dallas, TX 75254 855.396.2639. We have already seen Twitter and Meta adopt this practice. And that goes double for our award-winning customer service team. That is what our Care organization is all about! Contact. Hey T-Mobiledo you LISTEN to your customers? T-Force layoff leaves T-Mobile users concerned about longer wait times. Webakchicken 6 yr. ago. if their chat is backed up pretty bad the chat option will go away until they are caught up a bit..you can bypass chat and call in by contacting them through either Facebook or Twitter instead..usually a bit better of support since they are i believe tier 2 support instead of tier 1. Welcome to the subreddit of the best wireless carrier in the industry! The move will see some customer support staff relocated, while others take on new roles within the company. Enter your username or e-mail address. May the T-Force be with youtoday and always! WebStop paying ex scammers in an Indian call center to run your multi million dollar company. As an Amazon Associate I earn from qualifying purchases. This does not work it brings me to a new page and only gives the option to call no matter what link for contacting via messaging i use. But today, sources are reporting T-Mobile has suddenly issued an ultimatum for most of the T-Force crew relocate or resign. Choose from the list of available support methods below: Frequently Asked Questions. I was relieved to find out about T-Force later, so it's concerning that's going away. Credit to a unnamed T-Force rep who resolved the issue. Web13 votes, 13 comments. They treated me like crap. I could not find the chat button. Well keep tabs on the latest developments and update this article accordingly. Today, the guy I was chatting with actually did reach back out at a set time he had said he would and I explained that the promo was on the line but it wasn't the right one. Then I get 6 unsolicited texts from 2957, T-Mobile too. The old TMobile would have been different. T-Mobile Customer Service. We will provide those who choose to leave the company with transition support and anticipate very few departures. According to T-Mobile, all employees affected by shutting down some of its T-Force customer support centers have been offered relocation options to the new consolidated centers. Its absolutely critical that we are where our customers are and this team makes that happen! When I expressed how I was wronged, I was told that if I want to complain that I should mail Customer Relations or fax them at 425-378-5005. WebThe hold times for T-Mobile customer service is horrendous. All rights reserved. WebCall: 1-505-998-3793. T-Force = Customer service gurus: Billing trailblazers: Tech scholars: Un-carrier fanatics: Wireless experts. So many of our customers prefer to get help on their social platform of choice and we want to give them the support they want! Unfortunate that the call center is in such a poor state, but my experience with T-Force makes me feel better about my decision. T-Force According to the latest data from Nielsen Mobile Insights (NMI), T-Mobile (NASDAQ: TMUS) closed out 2016 ranked #1 in Customer Service Satisfaction ahead of Verizon, AT&T and Sprint. T-Mobile customer service Then I get a call from EXPERTS, only for the call to drop. Those who are unable to move are eligible for alternate roles at T-Mobile. But social media isnt the only place were connecting with customers. Workers on T-Mobiles social media customer service team, who respond to customer questions, comments, and complaints on sites like Twitter and Facebook, are trying to start a union. If you do need help, you can always reach out here with specifics of what's going on. And that goes double for our award-winning customer service team. Please select all the ways you would like to hear from : You can unsubscribe at any time by clicking the link in the footer of our emails. We will provide those who choose to leave the company with transition support and anticipate very few departures. T I'm trying to order a new phone and I have a question - but without the chat, I'm stuck. T-Mobile customer service May the TForce Be with You! - T-Mobile WebUnlocked and setup with T-Mobile sim and Verizon esim by 5:54 PM. I went into a corporate owned TM store in Saint George, Ut. That being said, there are situations and circumstances in which they're the best available option when they're available. WebUpon pickup of the second phone, the promo added was $400 (vs. $800) , store manager says he escalated this since we are still a "new customer", but bill cut earlier this week and only got the $400 credit. On Monday 1/30 However, I think this messed up the new line to be available to take advantage of the free Pixel 4a 5G I wanted to get with the new line. I have been with T-mobile for seventeen years. When the Virus first hit I had to call support to get something fixed. They dont want to hear about it. Were leading the industry (again) in providing customer service and support via messaging, too. The employee asked to remain anonymous because they intend to stay with T-Mobile and feared repercussions for speaking with a reporter without authorization from the company. New featured tablets, smartwatches & more, Do Not Sell or Share My Personal Information. When you call customer support, well first try to connect you with your Team of Experts, but you may be connected to another care support team to assist you as we want to make sure you get help as fast as possible. So far this year, our customers are posting that much every monthand were on track for a total 7 million posts by the end of 2017. Apparently the Retention department is only outgoing, which basically means they have none. Absolutely. BuySellHoldFinance 28 min. New updates are being added at the bottom of this story. The company still maintains foreign-based customer support operations for subscribers of its prepaid plans and Metro by T-Mobile service. I went from post paid to pre paid, which turned into a nightmare itself, and a few weeks later, I get a bill or credit for $2.83 from T-Mob. T-Mobile is Consolidating Its Customer Support Teams Employees have the option to relocate to one of the five remaining centers or find another job. We'll send you an e-mail with instructions to reset your password. A timeline of events so far: Tue Oct 19 -- Preordered Pixel 6 Pro (128GB, Stormy Black) via Google Fi. Yes. Our customer support team, including your Team of Experts, is ready to assist with all levels of your support needs. Apple restores Glenn Beck podcasts following trademark dispute, Diamond Sports files lawsuit against parent Sinclair, FAST services spurring fast CTV adoption in Brazil, Mexico, Womens World Cup match draws 7.3 million to BBC One, Telecoms providing assistance during Maui wildfires, Paramount abandons plan to sell stake in BET Media, Scripps taps five regional VPs to oversee more stations, TheDesk.net covers radio and television broadcasting; streaming media; technology; journalism and social media.Publisher: Matthew KeysEmail: [emailprotected], All NewsStreamingTelevisionRadioNewspapersSocial Media, TechnologySurveillanceExclusivesEurope & UKRSS FeedContact. Are T-Force employees T-Mobile's elite customer service - Reddit T-Mobile Customer Service Is Getting as Welcome to the subreddit of the best wireless carrier in the industry! How to reach T-Force - T-Mobile Community PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. They dont even have an e-mail address to contact someone about your concerns. The company still maintains foreign-based customer support operations for subscribers of its prepaid plans and Metro by T-Mobile service. We and our partners use cookies to Store and/or access information on a device. mrsana 3 yr. ago. WebBest answer by tmo_mike_c. WebWith T-Mob, it's T-Force. We will provide those who choose to leave the company with transition support and anticipate very few departures.. For example, in 2014, Un-carrier customers posted about 660,000 questions and comments to T-Mobile on Facebook and Twitter. Tracking The team works exclusively through Facebook and Twitter to help millions of T-Mobile customers with assistance. All rights reserved. Proud to serve Still don't. If you'd still like to use the chat options, we do have a Message us My T-Mobile icon on the lower right corner of the page. WebTmobile has certainly gone down the drain. I asked if this would be an issue with them tracking the return, and they said no. We also hope for T-Mobile will shed some light on the matter related to longer wait times after alleged T-Force layoffs. WebT-Mobile for Business offers a wide range of support options to get you the help you need, when you need it. After logging in, you should be able to message through chat. Continue with Recommended Cookies. Last person finally just tells me I'd have to talk to YTTV about it. The team works I have complained through T Mobile customer service with little aid. Locations With this, we hope that people reading this article get some clarity about the current layoff situation. your tower has been down at 1600 Palisades Drive, CA 90272 for 2 days with no improvement and no one at 611 helps. I am hoping for the best, and would like to give them the benefit of the doubt - but at this point, I'd just like any insight on personal experiences with getting a delivery from them. I lost any hope contacting or chatting with T mobile. Also, if you have access to Twitter or Facebook, you can chat with our T-Force team. What are Tforce work hours T-Mobile Any success stories ? Use the T-Mobile app on your mobile phone. They dont trust me but I am suppose to trust them. This brings pricing for four lines down to $25 per line vs $35 on the prepaid service. When team of experts couldn't (or wouldnt) fix my bill issue or return issue, tforce got both fixed within a few days. They have always been available whenever I reach out to them. The staff that provides the customer service is different groups of people depending on which resource you use. Big surprise, right!? T-Mobile Support. As online support remains a priority, and we plan to stay fully staffed, we hope as many of our employees as possible stay on with us, the spokesperson said. TMobile Very poor client experience from my point of view. I called a number that was supposed to be TMs corporate offices and a live woman did answer but she just transferred me back the same recording that takes you to customer service. If you work in any type of customer service or customer support, the chatbots will soon take over. WebTmobile customer service has essentially crashed and burned at this point. T-Mobile Download the T-Mobile app to get in touch with us on your terms. Send a Twitter DM to T-Force. Your text message will initially beansweredby thevirtual assistant, and then handed off to a live support agent if the virtual assistantcannot help. Recommendations? In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Note: There are more such stories in our dedicated T-mobile section so be sure to follow them as well. T-Mobile has its key demographic and, it is the generic masses. Then I get 2 from 1112, also T-Mobile. And guess what? The first rep sent me in the TECH Dept. T-Mobile is the second largest wireless carrier in the U.S. offering affordable plans, the fastest network in America, no contract, and no overages. T-Mobile was first to launch Custom Profiles in Direct Messages. Thats why we have T-Force as a key part of our customer Care team, and its why this group of talent is growing like mad from 7 just a few years ago to over 200 social care jedi on T-Force. I refuse to sign the contract unless it states that they will credit me or else that I will owe nothing for the phone as long as I stay with TM for two years. So, they apparently insist that we call them in order to have any help of any sort. I say all of this as I'm currently in the middle of something with them. At T-Mobile, support is available, when you need it, how you need it: through our website, our app, via call, chat, or visit to your local store. Your Team of Experts is available between the hours of 7 a.m. and 9 p.m. local time. Scan this QR code to download the app now. I was a 30+ year Verizon customer. We do not allow paid reviews on this site. Later in the evening I attended a church that I had no LTE access, but I got 4 bars of GSM. Send us a message in the T-Mobile app, My T-Mobile, or Apple Business Chat. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. This patent-pending T-Mobile technology has had a massive impact on reducing the time-sucking back-and-forth once needed to gather basic customer data. Reddit, Inc. 2023. Best of luck OP. The move will result in the relocation of some employees who are part of T-Force, the companys online customer support division, where specialists provide subscribers with billing and tech assistance through social media and other digital platforms. T-Mobile Prepaid I've seen a lot of posts lately about people with a bad customer service experience and I just had a great one so I figured I would post mine so people see it's not all bad. TTY hours are from 5:00 a.m. - 10:00 p.m. PT, daily. are you guys having luck with tforce ***I like many others come onto this site for assistance and to help others. 05:41 pm (IST): T-Mobile users are worried (1, 2) that their worst fears are coming to reality. All rights reserved. TForce Real humans to help our customers out! Given the pivotal role social plays in our success it blows my mind that only one-third (32%) of US companies have dedicated social care teams. I haven't even made my first EIP payment on the phone yet. How was it - was it as bad as the reviews make them out to be ? Scan this QR code to download the app now. Because I CANNOT receive a call back. TForce Staffs have until June 12 to determine whether or not to relocate. The other two-thirds are missing a HUGE opportunity to better serve their customers! T-Mobile customer service is horrendous We went through that aprt of the phone's settings that I did not do correctly. Contact | TForce Logistics ago. This year, were marking the day in a different way by honoring T-Force (see what I did there?) Customer service has tanked Weaving a little bit of life into the articles I write. Those who are unable to move are eligible for alternate roles at T-Mobile. They're another great option for folks that aren't able to call. I went out to mycar and called customer service again and went over everything one more time with another agent. T-Force. . When I call them I wait for 20 minutes then it hangs up on me. Does anyone else see this as a need?