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Please use the contact form below to let us help with your query. We got you girl. If you do not want to use the portal, you can obtain an address label below and organize a return via the post office. Postcode restrictions apply) 8.99. PrettyLittleThing is a fast-fashion retailer focusing on women aged 16 to 42.Boohoo Group owns the company, which operates in the United Kingdom, Ireland, and other countries. To make sure you receive your items ASAP, we start processing your order as soon as we receive it. Shipping Times. Once purchased Unlimited Next Day delivery is non-refundable. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. label that youll need to attach to your parcel. Once purchased Unlimited Next Day delivery is non-refundable. WHY AM I EXPERIENCING PROBLEMS WHEN ENTERING MY PAYMENT DETAILS? Please return your item(s) to us following the method below: Simply enter your promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. I checked tracking and it said theres an issue with this shipment and shipping has been closed. Contact us | PrettyLittleThing AUS PLT Wardrobe Functionality - Sync your previous orders for easy, fuss free listings. That's it. Bring your parcel to any Doddle store-you can find your most convenient Doddle location here. I do not recommend buying any sort of denim from them because it its the cheapest looking denim you will ever see in your life. Terms And Conditions For Supply Of Products | PrettyLittleThing USA Please return unsuitable OfficialPLT. follow the steps to print your own returns label.Once completed, you will receive an email with instructions on how to return your item and a tracking link. Unfortunately, we are currently unable to process exchanges. Returns Policy | PrettyLittleThing USA Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Contact Pretty Little Thing customer support quickly and easily with Complaints Board. Quick and easy returns through our Returns Portal!Your refund should be processed within 3-5 working days of you dropping your parcel off at your local post office / collection point.. Need to return? Orders | PrettyLittleThing Arbitration: It is a process in which a neutral third party examines the facts and renders a decision that is typically binding on one or both parties. Because you will never hear from them again. Simply re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. All about that new? Sorry, we know this is not ideal and we are looking into providing this in the future, but for now- please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make. Now you are. 2 - 3 working days. Hermes will attempt the collection between 8am to 8pm, and you'll be sent an estimated 4hr window on the day of collection. Pretty Little Thing's FAQ page that says it can handle customer inquiries regarding: There is a customer service order tracking button if you know your order number. Allow the corporation to make things right, regardless of your complaint. 3D Secure is an added layer of security for credit and debit card purchases online. Consumers may also email the company for order inquiries, delivery inquiries, refunds, and returns, or general issues. Have a question for us? 39 Contact Pretty Little Thing Customer Service the Easy Way - DoNotPay Remember to keep hold of your receipt to track your parcel, which you can do. case 'jamaica': case 'japan': case 'jordan': case 'kazakhstan': case 'kenya': case 'kiribati': case 'kuwait': case 'kyrgyzstan': case 'laos': case 'lebanon': case 'lesotho': case 'liberia': case 'macau': case 'malawi': case 'malaysia': case 'maldives': case 'marshall islands': case 'mauritania': case 'mauritius': case 'mayotte': case 'micronesia': case 'mongolia': case 'montserrat': case 'morocco': case 'mozambique': case 'myanmar': case 'namibia': case 'nauru': case 'nepal': case 'netherlands antilles': case 'nigeria': case 'niue': case 'norfolk island': case 'north korea': case 'northern mariana islands': case 'oman': case 'pakistan': case 'palau': case 'papua new guinea': case 'paraguay': case 'peru': case 'philippines': case 'pitcairn island': case 'puerto rico': case 'qatar': case 'reunion': case 'rwanda': case 'saint helena': case 'saint kitts and nevis': case 'saint lucia': case 'saint vincent and grenadines': case 'samoa': case 'sao tome and principe': case 'saudi arabia': case 'sierra leone': case 'singapore': case 'sint maarten': case 'solomon islands': case 'south africa': case 'south georgia and south sandwich islands': case 'south korea': case 'south sudan': case 'sri lanka': case 'sudan': case 'suriname': case 'syria': case 'taiwan': case 'tajikistan': case 'tanzania': case 'thailand': case 'timor-leste (east timor)': case 'tokelau': case 'tonga': case 'trinidad and tobago': case 'tunisia': case 'turkey': case 'turkmenistan': case 'turks and caicos islands': case 'tuvalu': case 'uganda': case 'united arab emirates': case 'united kingdom': case 'uruguay': case 'uzbekistan': case 'vanuatu': case 'vietnam': case 'virgin islands': case 'wallis and futuna islands': case 'zambia': case 'zimbabwe': jQuery('.s-uk').show(); break; We can also help you solve customer care issues for: DoNotPay can help you with various things, including contacting PLT customer support. If you have misplaced this label, you can download a new one below. 2,999,425 people follow this. PrettyLittleThing | Complaints | Better Business Bureau Profile Please note that during the period July to September, some orders may be sent out in multiple parts.If you are missing part of your order, please check: If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Contact PrettyLittleThing Customer Service/Support - JustUseApp This can happen for a few reasons, but don't worry, your card won't have been charged! When you have a problem with PLT, you want it resolved as soon as possible. got you covered with the latest on-trend styles hitting the site daily. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. So we can get this sorted for you, please drop us a message with the following info: Unfortunately we don't offer an exchange facility. Why am I experiencing problems when entering my payment details? else{ Unfortunately we are unable to cancel or amend orders right now due to the speed we send your items out. PLT Marketplace is a re-selling app that allows you to sell any of your pre-loved pieces from ANY brand! PrettyLittleThing *Unlimited Next Day service will be reduced Please use the contact form below to let us help with your query. Improved ADR and better access to it should help all organisations provide the best possible service to their consumers. Hit us up and we'll see how we can help. Just hit 'Unsubscribe' button at the bottom of the email newsletter. Please do not post the package through the post box without obtaining a certificate of posting. We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. Also, once u use a card that doesnt block this website the tracking never sends u updates. Phone number in the UK. Standard. They start solving problems I didnt ask for and they dont solve the problem I originally asked them to resolve. As soon as we have processed your refund, you will receive an email notification. You can find contact details for Pretty Little Thing above. Just follow the process below: 1. Contact Landmark | Landmark Worldwide Customers may return unworn, unwashed items within 28 days of receipt at the customer's expense. We have helped over 300,000 people with their problems. If the code is valid your discount will be applied! Shipping Information | PrettyLittleThing USA Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note. The column's seventh annual contest is under way. Delivery Information | PrettyLittleThing PrettyLittleThing | Better Business Bureau Profile DoNotPay can assist you in jumping the long phone lines today! Please note that some return options may require a printer. Your collection address must be accessible to the courier and there'll need to be someone there to hand over the parcel. Click on the name of the company and have us do the work for you. Whether you want the freshest threads straight off the runway, or to steal the style of your fave celeb muse of the moment, at PrettyLittleThing USA we've got you covered with everything you need to keep your style on-point. Any breach will result in the termination of your membership and no refund will be given. Please note we do not cover the cost of these returns. The latest review, mena.customer.services@prettylittlething.com, customer service contact information for Pretty Little Thing. On your account page click the 'forgot password' option and follow the steps to reset. You can return your item to us and place a new order to receive the item of your choice. FAQs | PrettyLittleThing USA Heads up! up all the likes on the Gram. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. How long does it take to process my return? 5. Still need our help? PrettyLittleThing *Unlimited Next Day costs 7.99 and is valid for a 12 month period. In that scenario, you may file a complaint with the Ombudsman or use an alternative dispute resolution (ADR) procedure. You can return your items in a few simple steps by using ReBOUND. To make sure you receive your items ASAP, we start processing your order as soon as we receive it. The following are a few of the companies you can reach through DoNotPay: Helping you avoid customer service queues is just one-way DoNotPay can help make your day better. Last checked. DoNotPay's Skip the Hold product does the dialing for you and then connects you when it reaches a human support agent that will talk to you and answer your questions. What should I do if Ive forgotten my password? Customers need a registered PrettyLittleThing account to subscribe. Contact us | PrettyLittleThing USA We're sorry to hear that you've received an incorrect or faulty item. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Customers will be informed of If you have not received your order confirmation email please, CAN I MAKE CHANGES TO MY ORDER? This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. Then take it to your nearest locker, streetbox, PUDO or Post Office to send it off - its that easy! Cancel a subscription / trial at anytime by blocking the site or app on your Justuseapp Card. Just repack your item(s) in the original packaging with all the tags attached. 18M Followers, 39 Following, 2,704 Posts - See Instagram photos and videos from PrettyLittleThing (@prettylittlething) Please enter either the post code, email or phone number from the details when you purchased your items. PrettyLittleThing.us is your one-stop shop for trend led women's clothing at seriously killer prices. Contact PrettyLittleThing (PLT) Customer Service | Call Now - DoNotPay Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! https://plt.shop/46gsYlv. PrettyLittleThing.com - Home - Facebook The return label usually gets sent to junk mail. Please note we do not cover the cost of these returns. Read about our columnists' most- and least-favorite stocks. $5.00. Once you have placed an order you will shortly receive a confirmation email. Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This payment can be made with either a credit card or PayPal. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large. Please don't hesitate to contact us here if you continue to experience problems. Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7! One shirt arrived w/ a stain (thanks for the 25% discount in exchanges lol) Shop the latest women's fashion at PrettyLittleThing USA. Hit us up below.FYI - If youre getting in touch regarding an order, dont forget to include your order number. WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD? Delivery Costs. There is a returns label included in your parcel. And, in a worst-case scenario during the COVID-19 pandemic, some customers waited ten hours on hold for customer service from the airline industry. Are you tired of spending hours on hold while listening to horrible music? Please note that all site wide discounts exclude red priced items and beauty and premium purchases unless otherwise stated. Youll need to place another order or return any unwanted items. You can choose how you want us to contact you about things we think you'd like to hear about. Youll receive proof of postage here remember to keep this safe in case you need to use it as evidence of your return. If the code is valid your discount will be applied! Simply click the 'Forgot your password?' my name is Desiree Moore. Youll get a tracking receipt and you can check the progress of your return at www.doddle.com, Want to know more? Orders must be placed before 22:00 Monday-Friday, before 20:00 on I ordered a shirt and it came and it looked nothing like the picture at all and the fabric looked SOOO cheap. Discover which options are the fastest to get your customer service issues resolved.. Print off, attach to your parcel and take to the post office. Simply return your item(s) and reorder for a replacement. Class Action Settlement; Check your email for $10 Gift Cards Plus Complimentary Shipping on Any Purchase. We've got hundreds of new product dropping on the regular, making all "nothing to wear dilemmas" gone for good. This is a 3D Secure payment option that some banks use. Return Policy We know that not every purchase will fit & returns or exchanges are sometimes needed. Please do not post the package without obtaining a receipt of posting. PrettyLittleThing.com - Women's Fashion Clothing & Accessories On top of all that they sent me the wrong size jeans. Returning from the US: RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! USA Saver: Delivered in 7-10 working days, $5; USA Standard: Delivered in 5-7 working days, $10 PrettyLittleThing.com.au is your one-stop shop for the freshest styles you need at seriously affordable prices. Unfortunately, we are currently unable to process exchanges. (e.g.Address). Head to your local Collect+ store with your parcel. If you have misplaced this label, you can download a new one below. Day Service. Product name & code (this can be found on your order confirmation email).